SHIPPING POLICY

Last updated: 2025-11-13

Please read this Shipping Policy carefully before making a purchase on Newmountain.store. By placing an order, you agree to the following shipping terms.

1. PROCESSING & DELIVERY TIMES

Newmountain.store strives to process and ship orders as quickly as possible. Normal processing times may vary depending on the product, but we always aim to handle your order within 1–2 business days from the time it is received and confirmed.

We ship all our products from our Swedish Warehouse placed in Gothenburg. Typically delivered within 2-4 buisness days.

If delivery exceeds 14 days, you have the right to cancel your purchase and receive a full refund.

We will notify you by email as soon as possible if your delivery is delayed and provide an updated estimated delivery time.

2. PACKAGE PICKUP

When your package arrives, it must be collected within the time frame stated in the notification. A valid ID and order number are required upon pickup.

If the package is not collected within the specified time, we reserve the right to charge a fee to cover shipping and handling.

3. SPLIT DELIVERIES

If you have ordered multiple items, they may be shipped separately depending on stock availability. This does not affect the shipping cost for you as the customer.

4. SHIPPING METHODS & TRACKING

We use reliable delivery partners to ensure safe and timely delivery of your items. Tracking information will be provided as soon as it becomes available so you can follow your order throughout the delivery process. To learn more, visit our page " Track Order"

5. SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination and chosen shipping method. The cost includes handling and delivery of your package to the specified address.

6. DELIVERY ISSUES & LOST PACKAGES

If you encounter any issues with the delivery, including lost or damaged packages, please contact our customer service as soon as possible. We will work to resolve the problem and provide necessary assistance. Contact us through our Contact Form or Newmountaininfo@gmail.com

7. ORDERS FROM NON-EU COUNTRIES (CUSTOMS, TAXES & FEES)

For customers placing orders from countries outside the EU, such as Norway, please note that additional charges may apply. International shipments may be subject to import duties, taxes, and customs fees, which are determined by your country’s customs authority. These charges are not included in the product price or the shipping cost and must be paid by the recipient upon delivery.

For example, customers in Norway may be required to pay Norwegian VAT (MVA) and a handling fee collected by the carrier before the package can be delivered.

We recommend that you check your local customs regulations before placing an order to avoid unexpected charges.

If you have any questions regarding international orders, feel free to contact us through our Contact Form or at Newmountaininfo@gmail.com.

8. CHANGES TO THE POLICY

Newmountain.store reserves the right to update this Shipping Policy as needed. Any changes will be published on the website, and it is your responsibility to review the terms regularly to stay informed.